USPS is well-known to solve the customer’s problem in the best way possible. In this article, we will tell you about the various ways in which you can let the USPS officials know about the problems you are facing.
How to File a Complaint with US Postal Service?
If you have a complaint or a suggestion for USPS, there are many ways to let them know.
- Use the official website of the USPS. It has an Email Us form. Select it to send your complaint.
- You can call the customer care service.
- You can speak to the postmaster of the local post office.
If you are having any problem with the delivery of the mail or with any employee, you can first contact the local post office. Different agencies handle USPS complaints depending on the type of it. The USPS office handles the complaints related to employee behavior, late mails, and many other things.
Filling a Customer Service Complaint:
Gather all information about the subject of your complaint. USPS will be able to help you in the best way if you provide them with complete information about your problem. Note down the names, dates, and other important details involved.
If your complaint includes a specific piece of mail, you can use the tracking number to solve your problem. If your complaint includes a USPS employee, include the first name and last name of the employee in your complaint. You can also mention the date, time, and location.
Use the Form Present on the USPS Website:
The USPS website has a form through which you can ask questions or file complaints. If you have a tracking number related to the complaint, enter it in the space provided on the form. Choose the type of complaint you want to file.
This complaint form has various categories that help you to identify the subject of your complaint. Enter your contact information after you make the complaint.
Discuss The Matter:
Discuss your problem with the USPS customer care agent. He will evaluate your complaint and will contact you accordingly. It is recommended to ask a response in the form of an email rather than a phone call. This will help you to maintain records of the conversation.
If you choose a phone call, then note down the date, time, and phone no of the person to whom you talked. Take notes during the call.
Talk to Station Manager
If your problem is still not resolved, then talk with the station manager. Take your notes or any other evidence that you have regarding the complaint.
Write To The Advocate
Write to the advocate of the USPS Consumer Office. This will help you resolve your problem. Write a formal business letter that contains the issue and steps taken by you so far to solve it. Make a copy of this letter for your records.
These are some ways in which you can file your complaint and get it resolved. USPS has always tried to solve the problems as soon as possible.